Frequently Asked Questions
Common Buyer FAQs
- How do I create a buyer account?
You can register using your email address and verify your account via the link sent to your inbox. - Can I modify my order after placing it?
Orders can be modified within 2 hours of placing them — contact our support team for assistance. - What payment methods are accepted?
We accept all major credit/debit cards, PayPal, and direct bank transfers.
Ordering Workflow Explained
- Step 1: Browse products and add desired items to your cart.
- Step 2: Proceed to checkout and confirm shipping details.
- Step 3: Complete payment and receive your order confirmation email.
- Step 4: Track your shipment via your account dashboard.
Distributor Account Setup Guidance
- How can I apply for a distributor account?
Fill out our distributor application form under the “Become a Partner” page. - What documents are required?
Business license, tax ID, and proof of address are mandatory for verification. - How long does approval take?
Typically 2–3 business days once all documents are received.