Privacy Policy
Who we are
Suggested text: Our website address is: https://klbtheme.com/bacola.
Legal Compliance
Our supermarket is committed to complying with all applicable data protection and consumer privacy laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant regional regulations.
We ensure that all personal data collected through our website, mobile app, and in-store systems is handled lawfully, fairly, and transparently.
We maintain internal policies and procedures to:
- Protect customer information against unauthorized access, loss, or misuse.
- Obtain consent before collecting or processing any personal information.
- Allow customers to exercise their privacy rights, including access, correction, or deletion of their data.
- Regularly review our data practices to ensure ongoing compliance with applicable laws.
GDPR / CCPA Readiness
We take your privacy rights seriously and have implemented measures to align with the requirements of both GDPR and CCPA.
Under the GDPR, customers within the European Union have the right to:
- Request access to the personal data we hold about them.
- Request correction or deletion (“right to be forgotten”).
- Withdraw consent for data processing at any time.
- Request restriction of processing or data portability.
- File a complaint with a supervisory authority if they believe their data has been mishandled.
Under the CCPA, California residents have the right to:
- Know what personal information we collect, use, or share.
- Request deletion of their personal data, subject to certain legal obligations.
- Opt-out of the sale of personal data (we do not sell customer data).
- Receive equal service and pricing, even if privacy rights are exercised.
To exercise these rights, customers can contact us via the “Contact Us” section provided below.
Data Handling and Protection
We collect only the data necessary to provide our supermarket services efficiently — such as processing orders, managing loyalty programs, and improving your shopping experience.
Types of Data We Collect
- Personal Information: Name, contact details, delivery address, and payment preferences.
- Purchase Data: Products bought, order history, and receipts.
- Account Data: Login credentials and loyalty program details.
- Technical Data: Cookies, browser type, device information, and IP address (used to enhance site performance and security).
How We Use the Data
- To process and fulfill customer orders.
- To manage customer accounts and loyalty programs.
- To personalize product recommendations and promotions.
- To improve website usability and in-store experiences.
- To comply with legal obligations (such as tax or audit requirements).
Data Retention and Security
We retain personal data only as long as necessary to provide services or as required by law.
All personal information is stored securely using encryption, firewalls, and restricted access controls.
We never sell, rent, or trade customer data. Information may be shared only with trusted third-party partners (e.g., payment processors, delivery providers) who comply with equivalent data protection standards.